Pick Pack Plus — Witney

South East, United Kingdom of Great Britain and Northern Ireland · OX29 0YG

Company overview

Pick Pack Plus is a fulfilment centre in Witney, Oxfordshire, providing order fulfilment and growth support services for small ecommerce businesses. As a fulfilment centre South East, they offer warehousing, picking and packing, shipping, and returns management, alongside consultancy services in marketing, customer service, and wholesale management. The family-run business integrates with ecommerce platforms to receive orders in real time and provides shipping via Royal Mail or courier with next-day delivery options to an agreed cut-off time. They serve UK and international delivery with fully tracked services available at cost with no mark-up. Pick Pack Plus positions itself as a partner for growing small businesses, emphasising personalised service and quality packaging standards including gift wrapping and handwritten notes.

Services offered

Storage & Warehousing

Receipt, inspection, and secure storage of products from manufacturers. Inventory held in warehouse facilities with quality assurance checks on arrival.

Picking & Packing

Real-time order receipt via ecommerce platform integration, item picking, and packing to customer specifications ensuring safe delivery and product protection.

Shipping & Delivery

Delivery via Royal Mail or courier at cost with no mark-up. Fully tracked services available including 24-hour, 48-hour, and next-day delivery options to UK and international addresses.

Returns Management

Processing of customer returns with detailed analysis of return reasons to support business decision-making and customer service improvements.

Marketing Consultancy

Expertise and support to optimise customer reach, acquisition, basket size, and retention to help grow ecommerce businesses.

Customer Service

Handling of customer contacts and support with focus on adding value and improving customer retention.

Wholesale Services

Account management and liaison for product dispatch to retailers, ensuring on-time delivery and adherence to retailer-specific requirements.

Location and coverage

Pick Pack Plus is based at Nimrod, Unit 7, De Havilland Way, Witney, OX29 0YG. They serve businesses across South East and the wider UK.

Frequently asked questions

What ecommerce platforms does Pick Pack Plus integrate with?
Pick Pack Plus states they integrate with ecommerce platforms to receive orders in real time. However, specific named platform integrations (such as Shopify, WooCommerce, or others) are not detailed on their website. Contact them directly at people@pickpackplus.uk or +44 (0)1993 670009 to confirm compatibility with your specific platform.
What shipping options and timescales do you offer?
Pick Pack Plus offers delivery via Royal Mail or courier at cost with no mark-up. They provide fully tracked services including 24-hour and 48-hour shipping options, and a next-day delivery service to an agreed cut-off time. Both UK and international delivery is available.
How do you handle product returns?
Pick Pack Plus processes customer returns and provides detailed analysis of the reasons for returns. This information is used to support your business decision-making and help improve customer satisfaction. Contact them to discuss returns procedures specific to your business needs.
Are you a good fit for small businesses outsourcing fulfilment for the first time?
Pick Pack Plus explicitly positions itself as a partner for small businesses making the move to outsourcing fulfilment. They emphasise personalised service, transparency, and a family-run approach with a dedicated team. They encourage clients to visit their Witney location to see products on site and discuss business goals directly with co-founders Helen and Jack Tomes.
Do you offer additional services beyond fulfilment?
Yes. Beyond core fulfilment, Pick Pack Plus offers marketing consultancy, customer service handling, and wholesale account management. They position these as 'Plus' services to help small businesses grow and reduce operational burden while focusing on business development.

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