Genpower Fulfilment — Newport

Wales, United Kingdom of Great Britain and Northern Ireland · NP19 4RG

Company overview

Genpower Fulfilment is a third-party logistics provider operating a state-of-the-art fulfilment centre in Newport, Wales. The company offers comprehensive 3PL services including inventory receiving, storage, picking, packing, and shipping for ecommerce and B2B businesses. Their 100,000 sq ft distribution centre in Newport features 12m internal height, 16,000 pallet locations, and barcode-tracked inventory management via their proprietary warehouse management system. Genpower specialises in ecommerce fulfilment, Amazon seller support (SFP, FBM, and FBA Prep services), B2B order fulfilment, and returns management. The fulfilment centre Wales is designed to scale with seasonal peaks and troughs, supporting businesses from small parcel parcels through to large oversized items. Their WMS integrates with major ecommerce platforms including Amazon, eBay, Shopify, and BigCommerce, providing sellers with real-time order tracking and inventory visibility.

Services offered

eCommerce Fulfilment

Complete order fulfilment service for ecommerce sellers, including picking, packing, and shipping to single items, cartons, or full truckload quantities. Integration with major ecommerce platforms for streamlined order management.

B2B Fulfilment

Specialised fulfilment solutions for B2B businesses, enabling seamless connection with retailers and bulk order processing.

Storage & Distribution

Secure warehouse storage with pallet locations, including standard, oversized, and outdoor storage options, with full barcode tracking and real-time inventory visibility.

Amazon Services

Award-winning Amazon Seller Fulfilled Prime (SFP), Fulfilled by Amazon (FBA), and FBA Prep services to support Amazon sellers and simplify SLA compliance.

Inventory Receiving

Inbound logistics including collection from source via partner freight forwarders, container de-stuffing, palletisation, and barcode scanning.

Returns Management

Returns management and collections service with product assessment and grading capabilities.

Value-Added Services

Personal account management, dedicated support team, bi-weekly catch-ups, and monthly visits. Additional services tailored to fast-growing brands.

Carrier Management

Access to exclusive carrier partnerships with negotiated pricing, relationships with leading transport and freight forwarding businesses.

Location and coverage

Genpower Fulfilment is based at Unit 3, Indurent Park, Queen's Way, Newport, NP19 4RG. They serve businesses across Wales and the wider UK.

Integrations and platforms

Amazon eBay Shopify BigCommerce Magento ManoMano OnBuy Royal Mail

Frequently asked questions

Which ecommerce platforms does Genpower integrate with?
Genpower's warehouse management system integrates with major ecommerce platforms including Amazon, eBay, Shopify, BigCommerce, Magento, ManoMano, and OnBuy. The system also supports custom portal requirements, providing full visibility of all process steps and allowing sellers to place manual orders, book goods-in slots, and obtain tracking and manifests through the online customer portal.
Do you offer Amazon FBA prep and seller support services?
Yes. Genpower offers award-winning Amazon Seller Fulfilled Prime (SFP), Fulfilled by Amazon (FBA), and FBA Prep services. These services are designed to help Amazon sellers enhance their business whilst removing operational strain of meeting Amazon SLAs and delivery time requirements.
Can you handle seasonal peaks and troughs in order volume?
Yes. Genpower's Newport distribution centre is specifically designed to provide scalability for businesses during peak and seasonal sales trends. The facility features 16,000 pallet locations and can support varying volumes without requiring customers to invest in additional warehousing. This allows sellers to maintain stock levels when needed whilst managing costs during quieter periods.
What is your returns handling process?
Genpower offers dedicated returns management and collections services, including product assessment and grading. This is available as part of their value-added services for ecommerce sellers and brands looking to streamline reverse logistics operations.
How does your warehouse management system provide visibility into my inventory?
Genpower uses a proprietary WMS (warehouse management system) called PPD that provides real-time tracking of orders and inventory. All stock locations are barcoded and goods are barcoded before storage to maximise pick accuracy. The online customer portal offers full visibility of all process steps, including live tracking and the ability to obtain tracking information and manifests for shipments.

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