PACK & SEND Edinburgh East — Edinburgh

Scotland, United Kingdom of Great Britain and Northern Ireland · EH7 4AH

Company overview

PACK & SEND Edinburgh East is a freight forwarder in Edinburgh offering comprehensive shipping solutions for ecommerce businesses, from small parcels to large consignments. As a freight forwarder Scotland, the company provides UK domestic delivery, international shipping to over 50 countries, and specialist handling for fragile, valuable, and oversized items. Their services span courier delivery, palletised freight, returns logistics, and business solutions tailored to ecommerce sellers. The company operates an online self-service platform for frequent shippers and offers PowerSender for batch bookings. PACK & SEND handles both consumer and B2B shipping requirements, with particular expertise in fine art, antiques, electronics, food, and furniture. They provide loss and damage cover, customs documentation support, and air and sea freight options. With multiple service centres across the UK and a 4.5-star Google rating from 269 reviews, PACK & SEND serves ecommerce businesses requiring flexible, reliable freight solutions.

Services offered

UK Domestic Freight & Delivery

Road-based delivery services for parcels and larger freight throughout the United Kingdom, serving both business and consumer customers.

International Shipping

Shipping to over 50 countries worldwide, including Europe, Asia, Americas, and Oceania, with air and sea freight options and customs documentation support.

Specialist Packing

Professional packing solutions including boxes, cartons, palletised crates, and bespoke packaging for fragile, valuable, and oversized items.

Courier Services

Express courier delivery for time-sensitive shipments, available for domestic and selected international destinations.

Returns & Reverse Logistics

Managed returns services for ecommerce businesses, including collection and processing of customer returns.

Specialist Item Shipping

Dedicated services for high-value and delicate items including fine art, antiques, musical instruments, IT equipment, lithium batteries, food, and furniture.

Palletised & Bulky Freight

Heavy and oversized freight handling including full pallet loads and large parcels exceeding standard parcel dimensions.

Online Self-Service Platform

PowerSender platform for frequent and batch shipping, enabling ecommerce sellers to book parcels under 30kg online with real-time pricing and tracking.

Loss & Damage Cover

Optional warranty and protection schemes for domestic and international shipments, protecting valuable and fragile goods in transit.

eBay Shipping Services

Integrated shipping solutions designed for eBay sellers, with seamless booking and tracking capabilities.

Location and coverage

PACK & SEND Edinburgh East is based at 53 Elm Row, Edinburgh, EH7 4AH. They serve businesses across Scotland and the wider UK.

Frequently asked questions

What shipping methods does PACK & SEND offer for international deliveries?
PACK & SEND provides multiple international shipping options including air freight, sea freight, and standard courier services. They operate routes to over 50 countries across Europe, Asia, the Americas, and Oceania. Ecommerce sellers can choose based on budget, speed, and item type, with air freight for urgent shipments and sea freight for cost-effective bulk consignments.
Can PACK & SEND handle hazardous items such as lithium batteries?
Yes, PACK & SEND specialises in shipping lithium batteries and other IT electronics with specialist handling protocols. They have dedicated services for items requiring compliance with dangerous goods regulations. Sellers should contact PACK & SEND directly with details of hazardous items to confirm feasibility and obtain specialist pricing.
Do you offer customs clearance and documentation for international orders?
PACK & SEND provides customs documentation support for international shipments. Their website lists customs documentation as a service under international shipping. For detailed information on duties, tariffs, and customs procedures for specific destinations, sellers should consult their website FAQs or contact the Edinburgh East service centre directly.
What is the weight and size limit for items sent through your online self-service platform?
PACK & SEND's online self-service platform accepts parcels that are packed, compact, and weigh less than 30kg. They provide a parcel girth calculator and volumetric weight calculator to help sellers determine if items qualify. For larger or heavier freight, ecommerce businesses can request a quote for bespoke shipping solutions.
Does PACK & SEND offer returns management for ecommerce businesses?
Yes, PACK & SEND provides dedicated returns and reverse logistics services designed for ecommerce businesses. They can manage the collection and processing of customer returns, helping sellers handle the reverse supply chain efficiently. Contact the Edinburgh East centre for details on returns volumes, setup, and integration with your ecommerce platform.

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