Mail Handling International (MHI) — Bristol

South West, United Kingdom of Great Britain and Northern Ireland · BS2 0TQ

Company overview

Mail Handling International (MHI) is a global delivery specialist and freight forwarder in Bristol, South West England, with nearly three decades of experience in domestic and international post and parcel delivery. The company operates as a multi-carrier network provider, offering ecommerce delivery, postal services, and integrated print and mail solutions to retailers across fashion, beauty, books, electronics, and other sectors. As a freight forwarder South West, MHI maintains 112 direct carrier contracts and access to 15,384 global delivery routes spanning 252 countries and territories. The company specialises in ecommerce logistics including home delivery, out-of-home delivery, and returns handling, supported by award-winning routing technology and postal optimisation. MHI serves established ecommerce brands including Beauty Bay, MyProtein, and Book Depository, providing cost-effective international shipping with options for DDP and DAP solutions to simplify cross-border trade.

Services offered

eCommerce Delivery

Multi-carrier ecommerce delivery services covering home delivery, out-of-home delivery, and returns handling across fashion, beauty, books, media, lifestyle, health, electronics, and other retail sectors.

Postal Services

Domestic and international postal services including direct mail, business mail, advertising mail, financial and transactional mail, magazines, postcards, door-drop, packet post, and PUDO (pick-up drop-off) options across 252 countries and territories.

Print & Mail Solutions

Integrated in-house print and production services including digital print, personalisation, data processing, envelope printing, wrapping and enclosing, fulfilment, wiro-binding, pharma solutions, print-on-demand, and promotional sampling.

Global Carrier Network Access

Access to 112 direct carrier contracts and 15,384 delivery routes with postal contracts in over 252 countries and territories, utilising postal optimisation engine technology for route selection and cost management.

DDP & DAP Solutions

Delivered Duty Paid (DDP) and Delivered at Place (DAP) international shipping options to manage customs liability and eliminate unexpected charges for end customers in cross-border transactions.

Location and coverage

Mail Handling International (MHI) is based at 82 Feeder Rd, Bristol, BS2 0TQ. They serve businesses across South West and the wider UK.

Integrations and platforms

SendViaNexae

Frequently asked questions

What is your geographic coverage for ecommerce delivery?
MHI operates a global delivery network with access to 252 countries and territories through 112 direct carrier contracts and 15,384 delivery routes. This includes UK domestic delivery, European delivery with DDP solutions, and tracked services to circumnavigate postal disruptions such as Canada Post strikes. The company's multi-carrier approach provides sellers with flexible routing options and service level choices across domestic and international markets.
Do you offer international shipping with customs handling?
Yes. MHI provides both DDP (Delivered Duty Paid) and DAP (Delivered at Place) international shipping solutions. DDP options eliminate unexpected customs charges for end customers by pre-clearing duties at export, improving customer experience and reducing post-delivery disputes. The company leverages postal contracts and carrier relationships across 252 countries to optimise routing and manage customs liability based on your business requirements.
What ecommerce-specific logistics services do you provide?
MHI offers comprehensive ecommerce logistics including home delivery, out-of-home delivery (PUDO), and returns handling. The company serves multiple retail verticals (fashion, beauty, books, electronics, health, and others) with integrated print and mail solutions for customer communications. MHI360, their dedicated ecommerce platform, provides clients with a complete network and delivery strategy tailored to multichannel ecommerce operations.
Do you provide tracking and visibility for my shipments?
Yes. MHI operates Trackmail, a dedicated parcel tracking portal that provides regular transit updates from shipment dispatch to final mile delivery. Customers can track parcels using their tracking numbers, and the system supports back-office data integration to assist customer service teams in keeping end customers informed and satisfied throughout the delivery journey.
What print and fulfilment services are available?
MHI provides in-house digital print and production with services including data processing, personalisation, inkjet capability, envelope printing, wrapping and enclosing, fulfilment, wiro-binding, pharma solutions, print-on-demand, and promotional sampling. This enables retailers to combine printed marketing materials, packaging, and physical product fulfillment through a single vendor, streamlining supply chain operations.

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