DHL Express — Birmingham

West Midlands, United Kingdom of Great Britain and Northern Ireland · B21 9SP

Company overview

DHL Express is a global freight forwarder with operations in Birmingham, West Midlands, offering comprehensive shipping and logistics solutions for businesses of all sizes. As a freight forwarder in Birmingham, DHL provides document and parcel shipping, volume shipping for retailers, air, ocean, road and rail freight services, plus customs and logistics support. The freight forwarder West Midlands specialises in enterprise logistics through DHL Supply Chain, creating custom outsourced logistics solutions (3PL) for larger organisations. DHL serves ecommerce businesses ranging from small start-ups going international to medium-sized retailers, with multiple customer portals including MyDHL+, DHL Express Commerce Solution, and myDHLFreight for streamlined shipment management. Their service portfolio includes domestic direct mail, international direct mail for business, and pallet and container shipping for commercial clients.

Services offered

Document and Parcel Shipping

Offers document and parcel shipping services for businesses and individuals, with tracking capabilities and multiple delivery options.

Volume Shipping

Dedicated volume shipping service for retailers and businesses requiring regular high-volume dispatch capabilities.

Air, Ocean, Road and Rail Freight

Full freight shipping services across multiple transport modes, supporting pallets, containers and cargo with customs and logistics support.

International Direct Mail for Business

Business-focused international direct mail service enabling cross-border communications and parcels.

Domestic Direct Mail for Business

UK-based direct mail service for business customers requiring domestic parcel and mail solutions.

DHL Supply Chain (3PL)

Custom logistics solutions for enterprise-sized organisations, providing outsourced supply chain management and warehousing services.

Location and coverage

DHL Express is based at Soho Rd, Birmingham, B21 9SP. They serve businesses across West Midlands and the wider UK.

Frequently asked questions

What shipping modes does DHL Express offer for freight?
DHL Express provides air, ocean, road and rail freight shipping services. They handle pallets, containers and cargo through their freight division, supporting businesses requiring different transport methods based on urgency, volume and destination.
Does DHL Express handle international shipments and customs clearance?
Yes, DHL Express offers international shipping services with customs and logistics support included. They provide both international direct mail for business and standard freight services that include customs handling, enabling cross-border ecommerce operations.
What customer portals and tools does DHL provide for ecommerce businesses?
DHL offers multiple customer portals including MyDHL+ for express shipping, DHL Express Commerce Solution for ecommerce-specific needs, myDHLFreight for freight tracking, and DHL Active Tracing for shipment monitoring. These tools enable businesses to manage quotes, shipments and track deliveries in real-time.
Can DHL Express provide custom logistics solutions for larger retailers?
Yes, DHL Supply Chain specialises in creating custom logistics solutions for enterprise-sized organisations. They offer 3PL (third-party logistics) services with warehousing and outsourced supply chain management tailored to specific business requirements.
Does DHL offer volume shipping discounts for ecommerce retailers?
DHL provides dedicated volume shipping services designed for retailers and high-volume shippers. Businesses can request a business account to access tailored shipping options and potentially negotiate rates based on their shipping volumes.

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